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About Trailside Games and Hobbies

More than Just Games

Trailside Games and Hobbies was built to be more than just a game store. We’re a community-centered space where players of all ages and backgrounds can come together, explore new games, and connect with others who share their passion for gaming. Whether you’re a seasoned gamer or a newcomer, there’s a place for you here.

Dice

Our Mission

At Trailside Games and Hobbies, we believe gaming is more than a pastime—it’s a way to connect, learn, and grow. Founded on a love for games and a passion for community, we created Trailside to be a welcoming home for gamers of all levels. Our goal is to offer more than just products; we want to create an inclusive space where friendships are formed, stories are shared, and new adventures begin.
 

From weekly board game socials and D&D nights to miniature painting workshops, we strive to build a vibrant, supportive community that values creativity and collaboration. At Trailside, you’re not just a customer—you’re part of a community. We invite you to discover new games, explore new skills, and find your place in the Trailside family.

  • Are there any age restrictions for events?
    Most events are open to all ages, though children under 13 must be accompanied by an adult. Specific age guidelines are listed on our Events page.
  • Do you provide beginner resources or tips for specific events?
    Yes! We offer beginner-friendly resources and guidance for events like D&D or miniatures nights. Bring your own materials if you’d like, and RSVP early to secure your spot.
  • What are your hours of operation?
    Store hours are listed here, and we may extend them for special events: Monday: 12PM-9PM Tuesday: 12PM-9PM Wednesday: 12PM-9PM Thursday: 12PM-9PM Friday: 12PM-11PM Saturday: 12PM-11PM Sunday: 11AM-8PM
  • Do you offer refunds for event fees if I can’t attend?
    Refunds for event fees depend on the event type. Check the event details for refund policies, or contact us if you have questions.
  • Where is Trailside Games Located?
    We are located at 215 North Ames Street inside Ames Street Marketplace in Matthews, NC.
  • Do you have a Discord server or community space online?
    Yes, we have a Discord server where you can connect with other gamers, share updates, and discuss events. Ask us for the invite link!
  • Do you host private events or parties?
    We do not host private events, but Ames Street Marketplace does. We’re happy to supply games and special prizes to make your private event extra fun. Reach out to us for recommendations and options.
  • Are painting supplies provided for miniatures workshops?
    Yes, we provide basic supplies, including paint and brushes, for all miniatures workshops. Feel free to bring your own tools or miniatures if you’d like.
  • Are there opportunities for volunteering or becoming a staff member?
    We’re always open to community involvement. If you’re interested in volunteering for events or joining our team, feel free to contact us for more information.
  • Do you host events, and how can I RSVP?
    Yes, we host regular events, including game nights, tournaments, and workshops. Visit our website to RSVP and secure your spot!
  • How do you handle lost, damaged, or stolen personal items?
    While we strive to maintain a secure environment, we cannot be responsible for lost, damaged, or stolen personal items. Please keep your belongings secure during events.
  • What types of products do you sell?
    We offer a wide selection of board games, trading card games (TCGs), role-playing games (RPGs), miniatures, and hobby accessories like paints, brushes, and dice.
  • Are there any restrictions on returns or exchanges?
    Items must be unopened and in their original packaging, with a receipt required. Trading card packs and other select items are non-returnable. Check our Return and Exchange Policy for details.
  • Do you offer a loyalty program?
    Yes, we have a points-based loyalty program. Earn 1 point for every dollar spent, and redeem points for discounts on future purchases. Sign up in-store to start earning rewards.
  • Are there any fees for participating in events?
    Most events are free or have small fees, usually around $5. Special events, tournaments, or workshops may have fees ranging from $10 to $25, which cover materials and prizes.
  • Can I suggest a game or product for the store?
    Yes! We love hearing from our community. If there’s a game or product you’d like us to carry, let us know, and we’ll consider adding it to our inventory.
  • What happens if an event I RSVP’d for gets canceled?
    If an event is canceled, we will notify all participants as soon as possible and provide options for rescheduling or refunds, depending on the event.
  • What types of tournaments do you host?
    We host a variety of tournaments, including trading card games, miniatures wargaming, and other special competitions. Each tournament has its own format and prizes, so check our Events page for details!
  • Can I pre-order or special order items through the store?
    Yes, we accept pre-orders and special orders for items not in stock. A non-refundable deposit may be required. Ask our staff for assistance.
  • How can I stay updated on upcoming events and new arrivals?
    Follow us on social media, sign up for our newsletter, or regularly check our website’s Events page for updates.
  • Can I bring my own games to play in-store?
    Absolutely! Feel free to bring your own games. Our gaming tables are open to anyone, but please check in with a team member to ensure table availability.

Explore a Curated Selection of Board Games, TCGs, and Miniatures

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